Explore Analytics Privacy Policy

Last Modified: July 21, 2016

This Privacy Policy applies to www.exploreanalytics.com (our "Website") and to our service to which you may subscribe (our "Service"), and describes the types of personal information we may collect from you and how we may use the information and with whom we may share it. In addition, we tell you how you can reach us with any question you may have about our privacy practices.

This policy does not apply to information collected by customers who subscribe to our Service ("Customers"), even if this information is collected or analyzed using our Service.

This policy may be modified from time to time. The most current version is posted on our website. Therefore, please check the website regularly for updates of this policy at www.exploreanalytics.com/privacy.html.

Safe Harbor Statement

Explore Analytics complies with the U.S.-E.U. Safe Harbor framework and the U.S.-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding personal information transferred from the European Economic Area or Switzerland to the United States. To learn more about the Safe Harbor program, and to view our certification, please visit http://www.export.gov/safeharbor/.

Personal Information that We Collect

We collect several types of information from visitors to our Website and Customers, including:

We do not store credit-card information on our servers. Because we use PayPal and Amazon for credit-card payment processing, we do not have your credit-card information. To learn more about PayPal and Amazon privacy practices, please refer to their respective websites.

Personal data that we collect via our Website or Service is processed in the United States. When you provide personal data to us, you consent to the processing of your data in the United States.

Community and Support Portal

Additional information is collected if you register on our Community and Support Portal website (support.exploreanalytics.com) and if you post information on that site.

Please be aware that any information provided on the Community and Support Portal might be read, collected, and used by others who access them. To request removal of your personal information from the Community and Support Portal, please make a request by email to service@exploreanalytics.com and we can assist you in removing such information.

How We Use the Personal Information that We Collect

We may use the information we collect from you to:

Sharing of Personal Information

In general, we do not share your personal information with third-parties without your consent except when:

Customer Data

As part of our Service, customers have the option to load data into our servers. We will not share or distribute any such customer data, except as specified in the contractual agreement between us and the customer, or as required by law.

Cookies

When using the Service, we use session "cookies" - a piece of information stored on your computer - to allow the Service to uniquely identify your browser while you are logged on. Session cookies also help us confirm your identity and are required in order to use the Service. We use persistent cookies that only our Service can read and use, to identify you and make it easier for you to log in to the Service. If you disable your web browsers’ ability to accept cookies you will be able to browse our Website, but will not be able to access or take advantage of the Service.

Opt-Out and Making Changes

If you no longer wish to receive our newsletter or other promotions you can opt out of our mailing list using our Feedback Form, and specify the same email address that’s currently receiving our newsletter.

If you change your mind about any data that you stored or configured in our Service, it’s your responsibility to delete it, however if you would like you can make a request by email to service@exploreanalytics.com and we can assist you in removing such data.

If you need to make any changes to information that you provided to us and you find no self-service way of doing so, please contact us by email at service@exploreanalytics.com and we will be glad to assist.

Protection of Information

The security of your personal information is important to us. We maintain reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. Our Website and Service use secure socket layer technology (SSL). However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure due to the nature of the distributed network that is the Internet.

Links to Other Websites

Our website may contain links to other Internet sites and they may ask for different personal information. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

Contact Us

You may contact us regarding our privacy policy or to address any question or concern regarding our Safe Harbor certification or our personal data practices by emailing us at service@exploreanalytics.com.

Dispute Resolution Related to This Policy

Individuals may file a complaint concerning our processing of their Personal Data with our Privacy Officer, whose contact information is below. We will take steps to remedy any issues arising out of a failure to comply with our privacy policy and the applicable Safe Harbor privacy principles.

If a complaint cannot be resolved through our internal processes, we will cooperate with JAMS in accordance with the JAMS Safe Harbor Program, which is described at http://www.jamsadr.com/safeharbor, and the JAMS International Mediation Rules. The mediator or individual also may refer the matter to the U.S. Federal Trade Commission, which has Safe Harbor enforcement jurisdiction over us.

Individuals may file a complaint by emailing us at service@exploreanalytics.com; or by writing to us at:

Explore Analytics LLC
Attn: Privacy Officer
20760 Monte Sunset Dr
San Jose, CA 95120